Passa Terms and Conditions
Prepared: 26 October 2026
Effective date: 26 October 2026
Version: 1.0
1. Who we are and how to contact us
Passa is operated by PYRAMID TECHLAB LTD, registered in England and Wales under company number 17351892. Our registered address is 4 Brick Kiln Lane, Rainham, ME8 8FR, United Kingdom.
You can contact us about these terms, an account decision, accessibility or a complaint at hello.pyramidtech@gmail.com, by telephone on 07867 290129, or by writing to our registered address marked “Passa”. Please do not send passwords or collection codes in a support request.
In these terms, “Passa”, “we”, “us” and “our” mean PYRAMID TECHLAB LTD. “You” means the person using Passa. A “giver” offers an item free of charge; a “recipient” requests or receives it. A “seller” offers an item for a price and a “buyer” purchases it. The same member may take more than one of these roles.
2. About the service
Passa is a community platform for sharing useful things, finding items, making requests and arranging collections. It initially operates in the United Kingdom. Support for another country must be announced before members should rely on it being available there.
We provide the platform and its account, listing, moderation and collection features. Unless an item is expressly identified as offered by us, we do not own, inspect, supply or deliver it and are not the giver or seller. An agreement to give, sell, receive or buy a member’s item is between those members. We remain responsible for our own service and any obligations that apply to us by law.
The availability and condition of an item are not guaranteed merely because a listing appears on Passa. Reviewed listings have passed a moderation step; review is not a product inspection, identity guarantee or assurance of safety.
3. Eligibility and younger members
You must be at least 13 years old to have an account. If you are under 13, do not register or use another person’s account to get around this rule. A parent or guardian who believes an under-13 account exists should contact us.
If you are 13–17, ask your parent or guardian to help you understand these terms, the Privacy Policy and safe collection arrangements. Have a trusted adult present for collections and involve a parent or guardian in any purchase, sale or other arrangement that requires adult authority. Do not enter another person’s home or invite someone to yours on your own. Do not offer age-restricted goods or attempt to enter an agreement you cannot legally make.
Being old enough to open an account does not give you adult contractual capacity or access to age-restricted products or services. We may apply proportionate checks or restrictions where required for safety or law. We will consider the privacy and best interests of younger members when doing so.
4. Your account
Provide accurate information required for the service, keep your email address current and use a strong password. Use a display name that does not unnecessarily reveal private information. Keep your account secure and tell us promptly if you suspect unauthorised access.
Do not share login credentials, impersonate someone, create misleading accounts or use multiple accounts to evade giving limits, moderation decisions or a suspension. You are responsible for activity you authorise through your account, but these terms do not make you automatically liable for every unauthorised action regardless of the circumstances.
Email verification may be required before you can use protected features. Some actions may be unavailable while we investigate a security or safety concern.
5. Listings and the condition of items
Only list items you own or are authorised to offer. Use clear photographs and describe the actual item honestly, including wear, damage, missing parts, electrical or other safety concerns, and collection requirements. Keep availability and price information accurate. Do not use a stock photograph to hide an item’s real condition.
An item offered as free must be genuinely free. Do not demand a deposit, reservation charge, compulsory donation or undisclosed payment for a free item. State any separate optional delivery arrangement clearly and do not misrepresent it as a Passa service.
You must not offer stolen or counterfeit goods; unlawful, dangerous or recalled products; weapons or ammunition; controlled drugs; medicines that cannot lawfully be supplied; age-restricted goods; hazardous substances; or content or items that exploit or harm people. Do not offer personal data, financial accounts, regulated financial products, live animals, sexual services or fraudulent opportunities. We may restrict additional categories when reasonably necessary for safety, legal obligations or the purpose of the community.
Take particular care with electrical goods, children’s products and safety equipment. Do not list an item you know is unsafe or subject to a recall. Follow applicable product safety requirements. Recipients and buyers should check the suitability and visible condition of an item before accepting it; that does not remove a trader’s legal duties or a person’s responsibility for misleading descriptions.
6. Moderation and applications
Listings may need approval before they become public. We may ask for clearer information, decline a listing or remove it where it breaks these terms, creates a material risk or is otherwise unlawful. We do not promise a particular review time.
An application is a request, not an automatic entitlement to an item. The person offering the item chooses whom to accept, subject to these terms and the law. Do not pressure applicants to disclose financial hardship, health information, immigration status or other sensitive details to prove they deserve an item.
Communicate honestly and respectfully. Avoid discriminatory, harassing, threatening or manipulative behaviour. Do not solicit unrelated payments, advertise unrelated services or use the platform to collect people’s contact details.
7. Giving balance and fair participation
Passa uses a giving balance to encourage the community to keep sharing:
- You may initially complete up to five free pickups without a completed gift of your own.
- Before your sixth free pickup, you need one completed free gift.
- Before your tenth, you need two completed free gifts.
- Further milestones require another completed gift for each additional block of five pickups: for example, a third gift before the fifteenth pickup.
Active reservations count towards your receiving allowance so that simultaneous requests cannot bypass the limit. Declining or cancelling a reservation releases that reservation’s allowance. A completed gift counts when its collection is confirmed through the handover process. Simply publishing an item, making an application or recording a paid sale does not count as a completed free gift.
Do not exchange sham items, make false confirmations or coordinate accounts to manufacture credit. If a balance appears wrong, contact us and provide the relevant listing reference. Explain any accessibility or exceptional circumstances rather than trying to circumvent the controls. We will review concerns fairly; a review is not a guarantee of an exception.
We will explain material future changes to these rules before applying them where reasonably practicable. Changes will not remove rights you have by law.
8. Collection and handover
Agree a realistic time and a place where you feel comfortable. Public listings should contain an approximate neighbourhood, not a precise home address. Share a precise address only where necessary for an accepted collection, and avoid posting phone numbers, school details or other private information publicly.
Keep a handover code private until you meet and are ready to confirm the collection. Do not send it in advance to prove interest or secure a reservation. A code confirms the collection workflow; it is not a guarantee about ownership, quality or payment. Inspect the item before confirming. Never confirm an exchange that did not happen.
Let the other person know promptly if plans change. Repeated no-shows, abuse or misuse of collection details may lead to restrictions following review. A handover cannot be undone through the platform merely by changing a status; contact the other member and report a concern where appropriate.
For urgent danger, contact the emergency services. The report feature and our support team are not emergency response services.
9. Buying, selling and payments
For-sale listings must clearly state the price, currency, condition and any agreed collection or delivery arrangements. If you act as a business or trader, disclose that status and give buyers the information and rights required by applicable consumer law. Do not describe a business sale as a private sale to avoid those duties.
Rights differ between a genuinely private transaction and a sale by a trader. These terms do not exclude statutory consumer rights, product safety duties, rights relating to misdescription or any remedies which cannot lawfully be excluded. A “no returns” statement does not override mandatory rights.
Passa does not currently provide completed online buyer checkout or seller payouts. Do not assume an item is covered by escrow, payment protection or a Passa guarantee. If an integrated payment service is introduced, the relevant provider, fees, payment process and responsibilities must be made clear before you use it. Never pay a deposit to reserve a free item.
Unless we expressly agree otherwise, members are responsible for obligations arising from their own transactions, including applicable tax and trader obligations. We may provide information or cooperate with lawful requests where required, but do not give individual tax advice.
10. Content you contribute
You retain ownership of content you create. You give us a non-exclusive licence to host, store, reproduce, format and display that content as reasonably necessary to operate, secure and promote the listing or service you use. This does not transfer ownership or authorise us to sell your private collection information.
Only upload content you have the right to use. Do not publish someone else’s private information, infringe intellectual property, post unlawful material or include malicious links or code. Contact us if you believe content infringes your rights, explaining the item, location of the content and basis of your concern.
Public journal articles and policy pages are provided for information. Specific advice on a product, legal issue, health matter or financial decision may require a suitably qualified professional.
11. Privacy, cookies and communications
Our Privacy Policy explains how we handle personal information. Our Cookie Policy explains cookies, local storage and similar technologies. Acceptance of these terms is not blanket consent to advertising, optional tracking or unrelated marketing.
We may send necessary account and security messages. Optional notifications and marketing, where offered, have separate controls. Browser permission for push notifications can be withdrawn in browser or device settings. Do not share another member’s private collection details beyond what is needed to fulfil the arrangement or resolve a genuine concern.
12. Reports, restrictions and appeals
Use the report feature for a concerning listing or contact us about account conduct. Give enough factual detail for us to investigate and avoid unnecessary sensitive information or speculation. Do not submit knowingly false or retaliatory reports.
We may remove content, cancel a reservation or restrict or suspend an account where reasonably necessary to address a breach, fraud, security threat, safeguarding concern or legal obligation. Where appropriate, we will explain the reason and how to ask for review. We may limit notice or disclosure if that would create a safety risk, undermine an investigation or conflict with law.
You can challenge a decision by contacting hello.pyramidtech@gmail.com, quoting the relevant reference and the reason you disagree. We will review available information fairly. A concern involving a younger member should be handled with appropriate sensitivity and support from a trusted adult where suitable.
13. Availability, changes and closing an account
We aim to keep Passa useful and available, but maintenance, outages and changes can affect access. We may improve or withdraw features for genuine operational, safety or legal reasons. We will give reasonable notice of material changes where practical and will not use a change clause to avoid responsibilities already owed to you.
You may stop using Passa and ask to close your account through support. Resolve or cancel outstanding arrangements where possible before leaving. Closing an account does not automatically erase records we lawfully need for safety, disputes, legal obligations or the legitimate operation of the service. See the Privacy Policy for retention and rights.
14. Responsibility and liability
We are responsible for losses you suffer that are a reasonably foreseeable result of our breach of these terms or our failure to use reasonable care and skill, subject to applicable law. We are not responsible for a member’s conduct merely because the member uses Passa, but this does not remove any legal duty that applies to our own actions or omissions.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability or statutory right which cannot lawfully be excluded or limited. We do not require consumers to give up mandatory remedies or accept an unfair blanket indemnity.
You should take reasonable steps to avoid or reduce foreseeable loss, for example by keeping credentials secure and following safe collection practices. Responsibility for a particular incident depends on the facts and applicable law.
15. Complaints and resolving disputes
First contact us using section 1, explaining what happened and the outcome you are seeking. We will consider the complaint and respond without unnecessary delay. If it involves another member, we may review records and take appropriate platform action, but are not a court and cannot guarantee recovery of property or money.
These terms are governed by the laws of England and Wales, except that mandatory protections applying where you live are preserved. Consumers may bring proceedings in any court they are legally entitled to use, including relevant courts in Scotland or Northern Ireland. Nothing requires you to use arbitration or prevents you from seeking lawful assistance or remedies.
16. About these terms
If part of these terms is unenforceable, the remaining terms continue so far as legally possible. A delay in enforcing a term is not a permanent waiver. We will explain material updates and show the current version and last-updated date. Changes will apply prospectively unless law or an urgent safety need requires otherwise; statutory rights are preserved.
For questions about these terms, contact PYRAMID TECHLAB LTD using section 1.